The Honda Indy Toronto would like to ensure an enjoyable atmosphere and experience for all event guests. The safety of our event staff and guests is our number one priority; therefore, we ask that you please observe the following policies and procedure.
| ADDRESS |
Office Address:
370 Queens Quay West, Suite 300A
Toronto, ON M5V 3J3
| CREDENTIAL CENTRE |
The Credential Centre is where pre-arranged media, sponsor and corporate credentials are issued. Photo identification must be presented, and an insurance waiver signed for pick-up. Credentials are assigned to a specific individual, are non-transferable and must be picked up in person. Transfer or loaning of credentials by any individual will result in confiscation of the credential and refusal of entry to both the individual found with the credential, and the person to whom it was originally issued.
Please note individual sanctioning bodies may operate on limited hours of operation. Credentials are not available for pick-up after the Credential Centre has closed for the day.
The Credential Centre has yet to be determined during race weekend.
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| CUSTOMER SERVICE |
If you require assistance with a ticket order, please call 1-877-503-6869.
For all other inquiries, please call 416-588-7223
The customer service office has yet to be determined during race weekend.
| DIRECTIONS |
Car:
Driving directions provided are to the West Parking lot, located at the Medieval Times building. For additional directions, please refer to the Google map and gate locations listed below.
-Left at British Columbia Road
Driving from the East:
Driving from Pearson International Airport:
GO Transit
TTC from the East or North:
| ENTRY GATE INSPECTION |
For all events over race weekend, patrons will be asked to open purses, backpacks or other bags for inspection upon entry. Prohibited items, including all other items deemed a risk to staff and/or patrons’ safety by event security will not be permitted onto the event grounds.
| EVENT SCHEDULE |
The event schedules are yet to be announced. Please note, the schedules are subject to change.
| FIRST AID |
There will be First Aid stations on the grounds and additional roaming EMS personnel.
| FOOD & BEVERAGE |
No food and/or drinks may be brought onto the race grounds with the exception of empty water bottles for fountain water. Free fountain water is available on site within the Direct Energy Centre, Allstream Centre or outdoor water bottle refilling stations. To ensure the safety of our event staff and racers on track, only closed food and beverage containers can be carried over bridges or track crossings. For example, water bottles are permitted across a bridge as long as its cap is securely fastened.
If you have specific food allergies or a medical condition that requires you to bring food and drinks onto the race grounds, please contact the Honda Indy Toronto at 416-588-7223
| FREE FRIDAY |
Ontario Honda Dealers Association is opening the gates of the Honda Indy Toronto on Friday of race weekend. Event goers can enter and sit in any grandstand seat free of charge. Everyone will also gain exclusive access to the IndyCar Paddock. Spectators are encouraged to check out different vantage points from all the grandstands throughout the day. Donations will be accepted on behalf of the event's featured charity, Make-A-Wish Canada ®.
Frequently Asked Questions about FREE FRIDAY
Can I get into the IZOD IndyCar Paddock?
Is there a charity that is benefiting from the Ontario Honda Dealers Association Free Friday Event?
Will the hospitality areas be open on Friday?
Will there be greater selection when it comes to food and beverages?
Why are there no 3-Day reserved seats?
2-Day reserved seats (Saturday/Sunday) are now the only multi day tickets available as Friday is FREE Courtesy of the Ontario Honda Dealers Association. This provides you the opportunity to experience the racing excitement from any or all grandstands. You can explore the many great sight lines, take a walk through the IZOD IndyCar Paddock or even bring a friend or family member to the event for the first time!
If you have any other questions, please call 416-588-7223
| FREQUENTLY ASKED QUESTIONS (FAQ'S) |
What is the IZOD Indy Car Series Paddock Pass?
What is the VIP Pit Walk-Thru Pass?
What is the West Parking Pass?
The West Parking Pass grants admittance to the parking facilities located on the west side of Dufferin St., a short walk to the event grounds. There are a convenient but limited number of parking spaces available.
| GATE HOURS AND LOCATIONS |
Gate hours for the 2012 Honda Indy Toronto are yet to be determined.
Please refer to the Track Map for an aerial view of the 3 entrance points.
The Box Office is located at Gate 1.
| GENERAL ADMISSION |
Does a 2-day, Saturday, or Sunday General Admission ticket provide me a seat?
No, a General Admission (GA) ticket does not provide you a seat. Our Thunder Alley Grandstand is a general admission grandstand and is first come, first serve. In recent years, the south side hill on Turn 3 has been made available to GA ticket holders and is accessible via the Gate 2 Bridge. In addition to those two options, there are many other viewing areas throughout the circuit including our trackside beer gardens.
| HOTEL PACKAGES |
Please check back soon for updated Hotel and Ticket Packages.
| INCLEMENT WEATHER POLICY |
All tickets for all events are both non-refundable and non-exchangeable.
| INDYCAR 101 |
Learn everything you need to know about IndyCar here.
| INFORMATION SERVICES |
The locations are yet to be determined.
| JUNIOR TICKETS |
Junior is defined as 12 years of age and under. All junior ticket holders are to be accompanied by an adult when entering and while on site. Any person with a junior ticket whom is not a junior will be removed from the grounds.
Any child under the age of 24 months is not required to purchase a ticket but must sit on the lap of the parent/guardian.
| LIQUOR AND ALCOHOL MANAGEMENT |
No alcoholic beverages may be brought onto the race grounds. If a guest attempts to enter the grounds with alcohol, the guest will be removed from the grounds and may face police charges. Alcoholic beverages can be purchased on site and are not permitted to leave the designated licensed areas.
Any guest purchasing, in possession of, or consuming alcohol must be 19 years of age or older and be able to prove their age by showing valid photo identification.
| LOST AND FOUND |
The Lost and Found is located at the Gate 1 box office.
| MEDIA DEVICES |
Audio and video recording devices are not permitted on the event grounds. Such devices include, but are not limited to video cameras, camcorders, audio recording devices, professional cameras, and lenses exceeding 10” in length.
Professional cameras or any other audio/video recording equipment is allowed only if the user has the proper media credential provided by event organizers.
| PARKING |
On-site parking is only available with an event-issued parking pass. On-site parking is located at Medieval Times, at Dufferin Street and Saskatchewan Road (West Parking).
Please see the Directions sections for details on how to get to the West Parking lot.
Additional parking is available nearby at Ontario Place. Private lots, garages and on-street parking are also available. Please observe all posted parking regulations.
Accessible Parking
All permanent on-street accessible spaces are available on a first-come, first-served basis. The Direct Energy Centre underground parking lot has limited availability and serves as the accessible parking lot on site. The entrance point to DEC underground parking is at Strachan Avenue.
Bicycle Parking
The Exhibition GO Station contains a Bikeshare Hub, bicycle parking, and secure bicycle lockers.
| PERMISSIBLE ITEMS |
The following items may be brought onto the race grounds but will be subject to inspection by event staff and security:
- Binoculars, scanners, and cameras with small case
- Camera stands (tripods, monopods, etc.) are allowed on the grounds as long as they do not obstruct the view of others; such equipment is not to be used in the grandstands
- Purses, backpacks and other small bags
- Recognized mobility aids used by guests with disabilities are permitted. Guests are advised to bring a lock to chain wheelchairs and scooters underneath the grandstands
- Seat cushions
- Strollers
- Umbrellas may be used as long as they do not obstruct the view of others.
All items are brought on site at your own risk. Honda Indy Toronto staff and security are not responsible for lost, damaged, or stolen items.
| POLICE COMMAND POST |
The Police Command Post location has yet to be determined for 2012.
| PROHIBITED ACTIONS LIST |
Strict security measures have been put in place to ensure an enjoyable experience for all event guests. Violating these policies may warrant ejection or arrest:
- Abuse of intoxicants
- Carrying food and drinks over bridges or track crossings
- Disorderly conduct/fighting/profanity
- Placing cups on walls
- Running/jogging
- Standing on grandstand seats
- Standing or sitting in walkways, grandstand aisles, and ramps
- Smoking in grandstands, suites, bridges, tunnel, or buildings
- Spitting tobacco
- Throwing or kicking objects
| PROHIBITED ITEMS LIST |
None of the listed prohibited items may be left in or around the gate area. We ask all patrons to leave any non-essential, prohibited items at home, or locked in the trunk of your vehicle. The following items are not permitted on the race site:
- Audio/Video recording devices
- Coolers
- Folding chairs
- Food and beverage
- Frisbees, helium balloons, or inflatable items of any kind
- Golf carts for personal use
- Glass bottles/containers, cans (including aerosol)
- Handbills or samples are not to be distributed or placed on the grounds without the expressed written pre-approval of the event organizers
- Laptop computers
- Large bags, including but not limited to: duffel and grocery bags, luggage
- Laser lights and pointers
- Motorcycles or off-road vehicles (including ATVs, ATCs, dune bug bicycles)
- Pets (service animals excepted)
- Skateboards, rollerblades, roller-skates, scooters, or bicycles
| RESTAURANTS |
Area restaurant information is available at Tourism Toronto.
| ROAD CLOSURES |
Please visit the City of Toronto’s Ministry of Transportation website for the most up-to-date road closures in and around the city.
| SERVICE CHARGES |
All ticket pricing includes taxes, service, convenience, and handling charges.
Tickets purchased by phone or at the box office on race weekend are subject to additional service & handling charges.
Depending on the delivery method chosen by the customer (mail), orders may be subject to shipping charges.
| TAXES |
All ticket pricing includes applicable taxes.
| TAXI |
The suggested taxi drop-off point is at the intersection of Strachan Avenue and Fleet Street, East of the Direct Energy Centre and North of Gate 1.
| TICKET REFUND AND EXCHANGE POLICY |
Please ensure that you carefully review your ticket selection before you complete your purchase. The Honda Indy Toronto and ClickNPrint have a strict no refund or exchange policy.
Pending availability, tickets can be upgraded both before and during the event.
| TICKET UPGRADES |
Ticket upgrades are subject to availability and can be purchased by phone at 1-877-503-6869, email tickets@hondaindytoronto.com OR during race weekend at the main Box Office (location to be determined).
For example, General Admission ticket holders may upgrade into a Reserved Grandstand Seat by paying the difference in price.
| TRACK DETAILS |
The race track is a 2.84 km (1.755 mile), 11-turn temporary street course located downtown Toronto, Ontario. The track is constructed throughout and around Exhibition Place grounds and utilizes Lake Shore Boulevard as the backstretch.
Please note, the Track Map is subject to change.
| VENDOR OFFICE |
The Vendor Office is yet to be determined.
| VOLUNTEER CHECK-IN |
The Volunteer Office location for race weekend is yet to be determined.
| WILL CALL |
The Will Call ticket window is located at the Gate 1 box office at the South East corner of the DEC.
*Subject to change.
Exhibition Place
Direct Energy Centre
100 Princes’ Boulevard
Toronto, ON M6K 3C3
