2013Fan-Guide

Welcome to the Honda Indy Toronto Fan Guide. We are committed to ensuring an enjoyable atmosphere and experience for all of our guests. The information found in this guide can be a helpful tool for your experience at the race.

EVENT DESCRIPTION

The Honda Indy Toronto features a 2.84 km (1.755 mile), 11-turn temporary street course located in downtown Toronto, Ontario. The track is constructed throughout and around Exhibition Place grounds and utilizes Lake Shore Boulevard as the backstretch. 

For more information about IndyCar click here.

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TICKET INFORMATION

For individual tickets, call 1-877-503-6869 or order online at hondaindy.com

For group sales, or customer service call 416-588-7223 x215

Keep your ticket safe. Tickets and/or passes must be located on your person at all times when on the event grounds. The proper ticket or credential is required for admittance into areas such as the Honda Genuine Parts & Service IndyCar Paddock and hospitality suites. 

The Honda Indy Toronto assumes no responsibility for lost, stolen, or destroyed tickets. Duplicate tickets will not be issued. 

A Will Call window will be set up at Gate 1, on the east side of the grounds. 

The customer service office will be located in Salon 109 of the Direct Energy Centre (DEC). The ticket box office will also be located here. Ticket upgrades, ticket issue resolutions and Honda Genuine Parts & Service IndyCar Paddock passes can be purchased at this location. 

Ticket booths will also be located at each of the three Spectator gates. They are located at:
Gate 1- DEC @ Strachan 
Gate 2- DEC @ Manitoba Drive (Transit entrance)
Gate 3 - Ontario Place (East) Bridge

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CREDENTIALS

The Credential Centre is where pre-arranged media, sponsor, and corporate credentials are issued. Photo identification must be presented, and an insurance waiver signed for pick-up. Credentials are assigned to a specific individual, must be picked up in person, and are non-transferable. Loaning or transfer of credentials by any individual will result in confiscation of the credential and refusal of entry to both the individual found with the credential, and the person to whom it was originally issued. 

Please note individual sanctioning bodies credential pick-up may work on limited hours of operation. 

The Credential Centre is located within the Direct Energy Centre. Credential pick-up will be in Salon 110 A&B, located on the northeast corner of the DEC.

The Media Centre will be located within the Allstream Centre, Room 206D; access will only be granted to individuals with media credentials. 

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DIRECTIONS, PARKING AND TRANSPORTATION

Tips:

  • Leave early- this is the most important tip we can give to allow everyone time to park and be situated in time for pre-race ceremonies
  • If you have purchased a parking pass, please be sure to follow the specific guidelines printed, and have your permit displayed/ready before you arrive
  • Note that routes found on our site and online often show the best path with the shortest distance, without regard to construction projects and other obstacles. 
  • Please visit the City of Toronto's Ministry of Transportation website for the most up-to-date road closures in and around the city 

Parking

On-site parking is only available with an event-issued parking pass. On-site parking is located in the West Lot at Medieval Times (Dufferin Street and Saskatchewan Road); or the Gore Lot, located on the east side of the grounds at Fleet Street and Lake Shore Blvd. 

Additional parking may be available at Ontario Place, private lots, and on-street parking, but are not guaranteed, as spaces are limited. Please observe all posted parking regulations. 

Suggested Directions to Parking:
Gore Parking Lot
Driving from the East:

-Gardiner Expressway West
-Exit at Spadina/Lake Shore Blvd. and merge on to Lake Shore Blvd.
-Continue on Lake Shore Blvd. 
-Right on Strachan Avenue
-Right on to Fleet Street
-Right into Gore Parking Lot

Driving from the West:
-The Queensway East
-Continue on to King St. West.
-Right on Strachan Avenue
-Left on to Fleet Street
-Right into Gore Parking Lot
 
West Parking Lot
Driving from the West:
-Gardiner Expressway East
-Exit at Lake Shore Blvd
-Left at British Columbia Road
-Left into West Parking Lot 
 
Driving from the East:
-Gardiner Expressway West
-Exit at Spadina Ave and merge on to Lake Shore Blvd. 
-Continue on Lake Shore Blvd. 
-Right on to Strachan Avenue 
-Left on to East Liberty Street
-Left on to Dufferin Street
-Left into West Parking Lot

Driving from Pearson International Airport:
-Highway 427 South
-Gardiner Expressway East
-Exit at Lake Shore Blvd.
-Left at British Columbia Road
-Left into West Parking
 
For additional directions, please refer to the following Google map links.
 
Other Transportation: 

GO Transit go_logo_no tag_rgb_72
-Lakeshore train West 
-Exhibition Stop (between Mimico Station and Union Station)
-Walk South to Gate 3 (towards Lake Ontario)
GO Transit often provides extra service to and from the Exhibition stop, related to the Honda Indy Toronto

For more information on times and track updates please visit GoTransit.com.

Toronto Transit Commission (TTC) ttc-main-logo

TTC from the West:
-Take the Bloor subway line to Dufferin Station

-Transfer to the #29 bus south to Exhibition Place

TTC from the East or North:
-Yonge-University subway line to Union Station
-Proceed to Queens Quay platform
-#509 streetcar (Bus) West to Exhibition Place
-Exit at Strachan Avenue or at the Exhibition GO Station
-Walk to Gate 3 
Routes may change due to construction. For more information on service advisories/routes please visit TTC.ca
 
Bicycle Parking
Please check the GOTransit website for more information regarding bicycle parking, as there is no bicycle parking on-site at the Honda Indy Toronto.
 
The suggested taxi drop-off point is at the intersection of Strachan Avenue and Fleet Street, east of the DEC and north of Gate 1. 

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ACCESSIBILITY

ACCESSIBLE PARKING

All permanent on-street accessible parking spaces are available on a first come, first served basis. There is accessible parking located underground at the DEC, where there is access to elevators to the main foyer. There is limited availability and an accessible parking pass must be purchased (all in conjunction with a government issued accessible parking permit). 
Call 416-588-7223 x215 to purchase

ACCESSIBLE SEATING
Accessible Seating is located west of the Start/Finish grandstands, on the north side of the track. An Accessible Seating/General Admission ticket provides access to the area. Please call 416-588-7223 x215 with any questions regarding Accessible Seating passes. 

WASHROOMS
Accessible washrooms are located throughout the Direct Energy Centre building, with the closest located near Hall B. 

TUNNEL
Elevators in the main Direct Energy Centre hallway provide access to a tunnel leading to the inside of the track (AdrenalineFest, TasteFest, CraftBeerFest, Honda
Genuine Parts & Service IndyCar Paddock, etc.) as an accessible alternative to crossing the Honda Bridge. 

SERVICE ANIMALS
The Honda Indy Toronto recognizes the importance of service animals in assisting our guests with visual and other impairments. These animals are permitted throughout the property, but must remain leashed or harnessed at all times. These guests are required to bring their own pet waste disposal bags. 

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GENERAL INFORMATION

ATMs
ATMs are located in the Direct Energy Centre

Alcohol and Liquor Management
No alcoholic beverages may be brought onto the race grounds. If a guest attempts to enter the grounds with alcohol, the guest will be removed from the grounds and may face police charges. Alcoholic beverages can be purchased on-site and are not permitted to leave the designated licensed areas. 
Any guest purchasing, in possession of, or consuming alcohol must be 19 years of age or older and able to prove their age by showing valid photo identification. 

Beer Gardens
There will be a central craft beer garden located near Thunder Alley. Vendors selling beer will roam across the Honda Indy Toronto, as the grounds are fully licensed for alcohol service.

Food and Beverage Service
The Honda Indy Toronto constantly strives to provide a greater variety of food and beverage options, as we do not allow any outside food and/or beverage onto the race grounds; with the exception of an empty water bottle. Free fountain water is available on-site within the Direct Energy Centre, Allstream Centre, and at multiple outdoor refilling stations. 

To ensure the safety of drivers on track as well as our staff, only closed food and beverage containers can be carried over bridges and track crossings. 

If you have any specific food allergies or a medical condition that requires you bring food and drinks onto the event grounds, please contact the Honda Indy Toronto at 416-588-7223 x215. 

Inclement Weather
Typically, events will continue even if rain exists. We work very hard to maintain the full schedule if racing is at all possible. In certain instances, races may be delayed, and on rare occasion, cancelled. If the event is cancelled, there will be no refund on tickets due to policy. 

Lost and Found
Lost and Found items are taken to the customer service office, located in Salon 109B in the Direct Energy Centre during the event weekend. After race weekend, please call 416-588-7223 x215 for information on lost items. 

Washrooms
Permanent washrooms are located in the Direct Energy Centre and Allstream buildings. Portable washrooms are also conveniently located in various places on-site. 

Emergency Information
First Aid stations will be set up on-site. If at any time you are in need of emergency assistance, please notify a nearby racetrack volunteer, roaming EMS personnel, or security. The medical/first aid centre can be found in Direct Energy Centre.

A police command post will also be set up on the event grounds, with location yet to be determined. 

Hospitality & Passes
Hospitality suites are available for purchase. There are suites located at Pit Lane, Start/Finish and the Honda Indy Toronto Team Hospitality. Please click here for more details. 

Merchandise
There will be various location on-site selling official gear. Lids is the Official Merchandise Supplier of the Honda Indy Toronto. 
Official Souvenir Program supplier PRN will be selling souvenir programs at kiosks throughout the event grounds. 

Volunteers
The volunteer on-site office will be located in DEC A2. 
Volunteers will be provided with a food voucher daily and are redeemable in DEC Salon 105. A uniform consisting of t-shirt and hat will also be provided, and must be worn. Please check back in early spring for an application form to register as a volunteer. 

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GENERAL FACILITY RULES

To ensure the safety of our patrons and/or event staff, at all gates over race weekend patrons will be asked to open purses, backpacks or other bags upon entry. Prohibited items including all items deemed a risk, and listed below, will not be permitted onto the grounds. Violating these policies may warrant ejection or arrest. 

  • Abuse of intoxicants
  • Carrying open food or drinks over bridges or track crossings
  • Disorderly conduct/fighting/profanity
  • Placing cups on walls
  • Running/jogging
  • Standing on grandstand seats
  • Standing or sitting in walkways, grandstand aisles, and ramps
  • Smoking in grandstands, suites, bridges, tunnel, or buildings
  • Spitting tobacco
  • Throwing or kicking objects
  • Other actions deemed inappropriate, offensive or disruptive

The prohibited items listed may be brought on-site or around the gate area. The following items are not permitted:

  • Audio/Video recording devices
  • Coolers
  • Folding chairs
  • Food and beverage
  • Frisbees, helium balloons, or inflatable items of any kind
  • Golf carts for personal use
  • Glass bottles/containers, cans (including aerosol)
  • Handbills or samples are not to be distributed or placed on the grounds without the expressed written pre-approval of the event organizers
  • Laptop computers
  • Large bags, including but not limited to: duffel and grocery bags, luggage
  • Laser lights and pointers
  • Motorcycles or off-road vehicles (including ATVs, ATCs, dune bug bicycles)
  • Pets (service animals excepted)
  • Skateboards, rollerblades, roller-skates, scooters, or bicycles

Permissible Items
The following items may be brought onto the event grounds, but will be subject to inspection by event staff and security:

  • Binoculars, scanners, and cameras with small case
  • Camera stands (tripods, monopods, etc.) are allowed on the grounds as long as they do not obstruct the view of others; such equipment is not to be used in the grandstands
  • Purses, backpacks and other small bags
  • Recognized mobility aids used by guests with disabilities are permitted. Guests are advised to bring a lock to chain wheelchairs and scooters underneath the grandstands 
  • Seat cushions
  • Strollers 
  • Umbrellas may be used as long as they do not obstruct the view of others

All items are brought on-site at your own risk. Honda Indy Toronto staff and security are not responsible for lost, damaged or stolen items. 

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FAN FRIDAY in support of Make-a-Wish Canada

On Fan Friday, your Ontario Honda Dealers will cover the cost of admission for everyone to check out the spectacle and excitement of the Honda Indy Toronto, in exchange for a donation to Make-A-Wish® Canada. With generous support from fans, Honda Canada and the Ontario Honda Dealers have raised more than $200,000 for Make-A-Wish® during the previous two seasons, helping to make the wishes of children who are living with a life-threatening medical condition come true.

Honda Fan Friday will feature a jam-packed schedule of on-track action, IndyCar series qualifying for Saturday's race! Stunt shows, contests, autograph sessions and all kinds of off-track entertainment will be in full gear from gate open to close across the event site, providing something for everyone, race fan or not!

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FREQUENTLY ASKED QUESTIONS (FAQ'S)

Are media devices allowed on-site?

Audio and video recording devices are not permitted on the event grounds. Such devices include, but are not limited to, video cameras, camcorders, audio recording devices, professional cameras, and lenses exceeding 10" in length. 
 
Does a 2-Day, Saturday, or Sunday General Admission ticket provide me a seat?
A General Admission ticket does not provide a designated seat. There are a number of viewing areas throughout the circuit, including our Craft Brew House. 
 
What is the Genuine Honda Parts & Service INDYCAR Paddock Pass?
This pass allows access into the
Genuine Honda Parts & Service INDYCAR Paddock, which is a large, exclusive area on-site where the headquarters for each team is situated. The IndyCar's are displayed here while not on track, along with each team's mechanical trailer and crew. It provides spectators with access to buzzing backstage excitement not offered at most sporting events. 
 
What is the Pit Pass?
This pass allows the closest access to the action of Pit Lane during all practice, qualifying and support series races. (Does not include access during IndyCar races). The Pit Pass does not provide gate entry, is non-transferable, and can only be purchased in conjunction with a 2-day Reserved Grandstand ticket.  Please note that closed toed shoes are required for this activity.
 
What is the Gore/West Parking Pass?
The parking pass grants admittance to the Gore and West parking facilities. They are conveniently located close to the grounds, though a limited number are available. To purchase, visit hondaindy.com or call 1-877-503-6869 
 
What happens if I want to upgrade my ticket?
Ticket upgrades can be purchased by phone at 1-877-503-6869, or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.  OR during race weekend at the on-site Box Office located at Salon 109 in the DEC. General Admission ticket holders may upgrade to a Reserved Grandstand by paying the difference in price. 
 
What happens if I cannot attend the event, will I get a refund?
Please ensure that you carefully review your ticket selection before completing your purchase. The Honda Indy Toronto and ClickNPrint have a no refund or exchange policy. 
 
Can I get into the Genuine Honda Parts & Service INDYCAR Paddock on Honda FAN FRIDAY?
Your Ontario Honda Dealers have ensured that Honda Fan Friday provides everyone access into the Honda Indy Toronto event grounds on Friday July 18, 2014, in support of Make-a-Wish Canada.  The Honda Genuine Parts & Service INDYCAR Paddock will be restricted to only Paddock Pass holders. For more information on Paddock Passes and how to acquire one, please call 416-588-7223 x215
 
Is there a charity that is benefiting from the Ontario Honda Dealers Association Honda FAN FRIDAY Event?
Yes, the Make-A-Wish Foundation® is the designated charity of the Ontario Honda Dealers Association. There will be a number of locations, including each entry gate, where you can make a donation. We encourage Honda FAN FRIDAY visitors to make a donation to Make-a-Wish Canada. 


Will the hospitality areas be open on FAN FRIDAY?
The Pit Lane suite, Start/Finish suite, and Honda Indy Toronto Team Hospitality areas will be available only to those ticket holders. Specific passes to all hospitality areas will be required on Friday, Saturday and Sunday. 

For more information please visit hondaindy.com or call 416-588-7223
 
 

ADDRESS

Office:
Honda Indy Toronto
370 Queens Quay West, Suite 300A
Toronto, ON M5V 3J3

Track:
(Available Race Week 2014)
Exhibition Place
Direct Energy Centre
100 Princes Boulevard
Toronto, ON M6K 3C3

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* Subject to change without notice.

 

Exhibition Place

Direct Energy Centre

100 Princes’ Boulevard

Toronto, ON M6K 3C3